This is a document in progress. Please check back often for updates.

Known Issues

User do not have access to profiles he/she is supposed have access to.

We are aware of a number of users who cannot access their application profiles in the admin tool. If you are experiencing this problem, please contact Xiaoling Zhang at xzhang@ais.ucla.edu.

Adding a New Application

  • It is highly recommended when adding a new application, the users adds ”.test” at the end of the application ID if the application profile is a test profile.

Cancel Button

  • It defers user to last page.
  • It defers user to same page.
    • Solution: Navigate to another area of the site.

Caching

  • Applications, Users and etc that are added do not show up.
    • Solution: Refresh your browser, Nagivate to another area of the site and nagivate back or clear your cache.

Viewing Users

  • Navigating to the end of the list causes an error
    • Solution: Nagivate through users one page at a time.

User Permissions

  • Granting permissions for mutliple users on different pages only grants users on the current page.
    • Solution: Grant permissions to users that are only on the same page

Changes Do Not Show Up

  • Changes made to an application profile (ie Add/Edit of an application) do not show up on the ISIS site.
    • Solution: There is about a 10 minute replication lag. So whenever you have made a change to an application profile in the Admin Tool, there will be a 10 minute delay before the changes take effect

Can not access Admin Tool Site

  • User can not connect to the site
    • Solution: The admin tool is only open to UCLA nets.

Applications Do Not Show Up

  • Applications do not show up when logged in
    • Solution: Click the Application link again and the applications will show up.

IP Address Issue

  • When editing an application please do not remove the ip address “164.67.228.231”
  • When adding an application please remember to add the ip address “164.67.228.231”

Searching Applications

  • When searching for an application it current gives user no options to edit, view and etc.
    • Solution: FIXED

IP Addresses

  • IP addresses are not working/showing up even though they were added.
    • Solution: Please make sure that the IP Addresses are all highlighted before submitting/editting

Issues with Safari

  • Users are not able to submit chances using the Safari browser
    • Solution: Please try using Firefox or IE.